Sensitive and compassionate parent-provider interactions are critical for parents to develop feelings of safety, trust, and hope during this overwhelming period.
Even brief interactions at the NICU bedside may make or break a caregiver's sense of self-efficacy and confidence in caring for their babies.
The frequent moments with providers have far-reaching impacts on parents' coping ability, their understanding of their baby's condition, and their ability to bond with their newborn.
Emotions fluctuated like a rollercoaster from shock and numbness, to anxiety, anger, grief, and - eventually - hope.
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