Salesforce has launched Agentforce 3, aimed at improving visibility and control for businesses deploying AI agents. A centerpiece of this launch is the Agentforce Command Center, an observability solution enabling teams to monitor agent health, analyze interactions, and enhance performance with real-time analytics and alerts. This includes capturing agent activity through Salesforce Data Cloud, allowing integration with various tools for better monitoring. Additionally, the upcoming native model context protocol (MCP) client will facilitate seamless connections to enterprise tools, enhancing access to resources under existing security policies.
Visibility is a key issue in early AI agent deployments, and Agentforce 3 addresses this by enhancing control and monitoring capabilities for businesses.
Agentforce Command Center monitors agent health and performance, providing teams the tools to analyze interactions, optimize outcomes, and improve the overall agent experience.
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