Spotify has acknowledged a bug affecting some paid Premium users, causing them to encounter ads when playing music. While the issue had been documented on the company's Community website and has been ongoing for four weeks, it differs from previous bugs reported. Though the company has deployed a fix for a small number of affected users, many have expressed frustration, as common solutions like logging out have not resolved the problem. Users are now seeking refunds for not receiving the promised ad-free experience. Meanwhile, Spotify is preparing to launch new subscription tiers.
Spotify's Premium subscribers are experiencing ads despite paying for an ad-free experience, leading to user frustration and calls for refunds as the issue persists.
The company confirmed that a small number of users face a different bug than previously reported, resulting in ongoing issues with ads interrupting their service.
Some frustrated Premium users are demanding refunds as they pay for a service that is not delivering on its promises of an ad-free experience.
While Spotify is addressing current problems, it's also preparing to launch new subscription tiers, amidst competition with YouTube's recent introduction of Premium Lite.
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