""This is our largest ever quarter for competitive displacements from a major ITSM provider. We're taking share from rivals as customers move away from legacy systems and choose Atlassian for a more modern, AI native and much better value service platform.""
""We are starting to grow really, really strongly in the enterprise and strategic segments across service management in particular, that's not just in ITSM, although in ITSM, we are going really strongly.""
""Seventy-five percent of the Fortune 500 use our service collection. Sixty percent of our service collection customers use us outside of IT, so in HR and marketing and other areas.""
Atlassian reported significant growth in its IT service management sector, achieving its largest quarter for competitive displacements from a major provider. CEO Mike Cannon-Brookes noted that customers are shifting from legacy systems to Atlassian's modern, AI-driven platform. The company's service collection, including Jira Service Management, surpassed $1 billion in annual recurring revenue, growing over 30% year over year. Atlassian is expanding its reach beyond IT, with 60% of its service customers utilizing the platform in non-IT areas such as HR and marketing, indicating a broader market appeal.
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