Salesforce has announced an average price increase of 6% for its services starting August 1, attributed to the launch of new AI-driven features, despite internal doubts regarding the effectiveness of AI technology. The updated pricing structure involves adjustments to the Enterprise and Unlimited editions as well as the introduction of Agentforce, which replaces the older Einstein products. The launch includes additional packages like Agentforce 1 Editions, which offer extensive features for a higher cost. Despite these advancements, customer reactions to the pricing changes have been predominantly negative, particularly in light of recent studies indicating subpar performance of AI assistants.
Salesforce announced an average price increase of 6% effective August 1, positioning it as a necessary step for new AI-driven features despite mixed sentiment around AI capabilities.
Alongside the price adjustments, Salesforce unveiled the Agentforce suite as a modern replacement for Einstein, introducing new offerings aimed at enhancing AI usability in business processes.
User feedback on the price hikes has been largely negative, particularly concerning the relevance of new AI features when Salesforce's own study highlighted low accuracy of AI assistants.
Slack's Business+ subscription will also see a rise from $12.50 to $15 monthly, coinciding with enhanced AI features, raising concerns among customers about the perceived value of these upgrades.
Collection
[
|
...
]