Experiments placed hard-to-see sponsored search ads in Bing search results, generating complaints about ad visibility and user experience. Microsoft Advertising Ads Liaison Navah Hopkins responded on X acknowledging the feedback and stating the team is always testing ways to serve customers better. Microsoft identified both advertisers and search consumers as customers and said feedback is being brought back to product for meaningful discussion. Microsoft did not promise a quick change, indicating a need to balance advertiser needs with searcher experience. The reporter remains uncertain whether Microsoft will stop the experiments despite the acknowledgement.
This is fair feedback - we're always testing ways to serve our customers better. Appreciate the push!
To answer your question - both advertisers and search consumers are our customers. I can't promise a quick change - just that this feedback is being brought back to product for meaningful discussion on how we can serve both parties better.
I am not sure if this means Microsoft will stop. I mean, the advertiser is the customer, but the consumer of those ads are searchers.
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