Marks & Spencer has acknowledged a cybersecurity incident causing disruption, particularly with payment card terminals in stores. Despite this, the company maintains that its physical stores and online services are operational. CEO Stuart Machin emphasized that the necessary changes aim to protect customers and safeguard the business. Unspecified cybersecurity experts have been brought in to investigate the situation further and the company has informed data protection authorities. Customer experiences have been notably impacted as many reported difficulties with in-store payments and order processing.
Marks & Spencer has confirmed a cybersecurity incident affecting operations, and is making changes to ensure customer safety, while engaging cybersecurity experts.
In an ongoing situation, store operations appear stable, but payment terminals and order pickups have faced disruptions, impacting customer experiences.
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