"Our key success pillars are our team and our people. SmartHub's customer service team makes the communication bridge between the wants and needs of our clients, and the tech team, who deliver these "wishes," is built in a very agile way that completes a small lifecycle for every single request - to plan, design, review, develop, test, deploy and launch."
"SmartHub picked up the Programmatic Award at the Awards for Digital Industries, as it continues to put customner satisfaction and collaboration ahead of simply chasing sales. Read the award-winning case study below. SmartHub has significantly evolved since July 2018 - both in terms of technology and human resources. The team's role in this growth is tremendous. Listening to clients' suggestions and turning them into opportunities distinguishes the SmartHub customer service team from others."
SmartHub prioritizes customer satisfaction and collaboration over chasing sales, earning recognition with a Programmatic Award. The company has significantly evolved since July 2018 in both technology and human resources, with the customer service team central to growth. The team converts client suggestions into opportunities and acts as the communication bridge between client needs and the tech team. Each request follows an agile lifecycle—plan, design, review, develop, test, deploy and launch—with customer service providing expertise, case reproduction, rapid processing, high-standard assistance, business analysis and success reporting. SmartHub measures satisfaction, applies retention strategies, survived a global economic crisis, and expanded into new markets while growing its account management team.
Read at The Drum
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