During PegaWorld, Pega's CTO Don Schuerman discussed the concept of agentic AI, emphasizing its goal to automate and optimize business workflows and decisions. He criticized the industry's trend of labeling anything with large language models as agentic AI. Schuerman outlined Pega's strategy of implementing well-governed, strategic agents to drive substantial outcomes rather than deploying numerous agents without direction. The discussion also highlighted the importance of a strong architectural foundation in AI applications and introduced new developments in Pega's platform, including the Agentic Process Fabric for enhanced governance.
He talks about a more comprehensive vision: true agentic AI designs, automates, executes, and optimizes the workflows and decisions that businesses depend on.
According to Schuerman, it's a mistake to assume that underlying architecture is irrelevant in an AI-driven world.
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