"The MTA's Spring Customers Count survey aims to gather honest feedback from riders about their commuting experiences, which is crucial for making necessary improvements to the transit system."
"Over the years, candid responses to these surveys have led to real changes like better lighting in subway stations and improved transfers at Jamaica Station."
"In 2026, we use digital tools to speed data collection and processing, helping to extend our reach while reducing overall costs and staff time."
"The Fall 2025 Customers Count Survey got more than 92,000 responses, an 18-fold increase over past studies, allowing us to zero in on trends at specific geographies."
The MTA is launching the Spring Customers Count survey to gather feedback from riders about their commuting experiences. This initiative aims to understand customer perceptions and drive improvements in the transit system. Past surveys have led to significant changes, such as enhanced lighting and better transfer options. The MTA has developed an in-house team to conduct these surveys, utilizing digital tools for efficient data collection. Increased participation has been noted, with the Fall 2025 survey receiving over 92,000 responses, allowing for more targeted analysis of trends.
Read at www.amny.com
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