Most messaging problems start with the wrong audience | MarTech
Briefly

Most messaging problems start with the wrong audience | MarTech
"Squarespace's messaging, "A website makes it real," directly targets entrepreneurs and small businesses, emphasizing that having a website legitimizes their ventures and makes them accessible online."
"Despite offering robust enterprise solutions, Squarespace's messaging for small businesses resonates with larger enterprises, particularly those yet to invest in modern website design."
"As of its IPO in 2021, Squarespace generated 94% of its revenue from subscription products, primarily from small business subscriptions ranging from $16 to $99 per month."
"The sleek, modern design of Squarespace's homepage is tailored to attract non-technical entrepreneurs, reinforcing its focus on the primary audience that drives revenue."
Effective company messaging is essential for conveying meaning, particularly for complex products. Many B2B companies struggle to communicate with multiple audiences simultaneously, often resulting in messages that resonate with no one. Identifying the primary audience involves analyzing data to align with business objectives. Revenue-driving audiences may differ from assumptions. Squarespace exemplifies this by focusing its messaging on small businesses and entrepreneurs, emphasizing the importance of a website. Their approach includes narrow messaging, concrete language, and a clear call to action, leading to significant revenue from small business subscriptions.
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