Chief executive Nahar Choudhury said: "Our staff and volunteers work tirelessly to support people navigating complex and traumatic experiences in a challenging environment. It is unacceptable for them to face bullying and threats online as part of their work."
She added: "At Solace, we stand for inclusion, compassion, and safety - values we extend to everyone who uses our services, our staff and volunteers. Unfortunately, X no longer aligns with these principles."
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