A survey by Definely reveals significant disparities in satisfaction with legal technology between users in the U.S. and the U.K. 51% of U.S. respondents express satisfaction with the ROI of their legal tech, compared to only 22% in the U.K. This gap widens among private practice lawyers, with 70% satisfaction in the U.S. versus just 25% in the U.K. The findings suggest a need for legal tech providers to tailor their solutions to meet diverse needs and enhance customer education for better adoption.
Addressing these concerns requires vendors to deliver tailored, user-friendly solutions and invest in customer education and support.
When limited to private practice lawyers, the gap is even more stark: 70% of U.S respondents say they're satisfied with their systems, versus 25% of their U.K. counterparts.
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