Thousands of banking app users in the UK, specifically from Lloyds Banking Group, faced significant technical issues that hindered their ability to access online banking. Reports peaked at over 4,000 on Downdetector, particularly affecting the Lloyds app, as well as those of Halifax and TSB. The outage hit during payday, exacerbating customer frustration as many were unable to transact essential payments. Following previous banking outages, the Treasury Committee is now requesting information from several banks regarding these IT failures and their impact on customers.
Thousands of UK banking app users, especially from Lloyds, reported significant issues impacting their ability to use online banking, especially on payday.
The ongoing system failures are causing frustration among customers, particularly on a pay day, making essential transactions difficult.
The Treasury Committee has reached out to several bank executives for insights into the extent and consequences of IT disruptions.
Previous outages, like Barclays' in January, have already highlighted the vulnerability of banking systems during crucial times.
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