Greggs is trialing a new strategy to combat increasing shoplifting by relocating its self-serve food and drinks behind the counter at selected locations. The initiative, aimed at stores facing higher levels of anti-social behaviour such as Whitechapel, will not apply to all 2,600 UK bakeries but may extend to particularly affected sites. This decision follows a notable increase in shoplifting incidents, with police reporting a 20% rise, and even higher theft levels noted by retailers, prompting Greggs to prioritize the safety of both customers and employees in its operational adjustments.
Greggs will relocate self-serve food and drinks behind the counter to combat shoplifting, trialing the change in select stores with high anti-social behaviour.
This measure comes as shoplifting offences record a 20% rise, with retailers reporting significantly higher theft rates than police records indicate.
Greggs stated that customers will still find a full range of products behind counters, emphasizing that the safety of colleagues and customers is paramount.
The initiative will not be implemented across all 2,600 UK bakeries but may expand to locations experiencing elevated theft levels.
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