A disabled woman known as Ms X was abandoned by Islington Council, failing to receive necessary care despite her severe needs. The local government ombudsman found the council's neglect significant, as Ms X had been housebound for 12 months without the ability to bathe. Although health professionals reported her urgent need for support, the council delayed responding, leading to Ms X's distress and re-hospitalization. Eventually, after public scrutiny, the council acknowledged its failings and agreed to compensation, implementing recommendations from the ombudsman's report.
The watchdog stated it was "incomprehensible" that Islington Council failed to provide care and support to a resident significantly in need for over a year.
Flora Williamson expressed regret for the distress caused to Ms X, acknowledging that the council did not meet its own standards.
An investigation revealed that despite urgent requests from health professionals, the council deemed Ms X's care non-priority, causing undue delay.
Ultimately, the ombudsman's report indicated that the council's delays in assessment and support had caused "avoidable distress and uncertainty" to the disabled resident.
Collection
[
|
...
]