Residents at Barham Park, Wembley, are outraged after being charged for a lift that does not exist, with costs near £200 for two years. After complaints, the housing association, Notting Hill Genesis, admitted to incorrectly applying service charges, apologizing for the inaccuracies. The Social Housing Action Campaign criticized these miscalculations, labeling them a severe issue akin to the Post Office scandal. Issues were compounded by staff turnover and insufficient support within housing associations, highlighting systemic inefficiencies in financial management and transparency.
Angela Tanner, who lives at Barham Park with her partner Rosemary, said: "We just don't have a lift in this block. We've asked multiple times for a refund but Notting Hill Genesis still haven't made that refund. We're paying around 200 for the non-existent lift this year. It's like banging your head against a brick wall."
An employee of a managing agent who works on one of the same sites as Notting Hill Genesis – and interacts with the association – told the BBC anonymously "I don't think the finance systems are robust" because they had seen "duplications in terms of spending on contractors."
The housing association apologized and stated certain costs at Barham Park had been "incorrectly apportioned", leading to a significant increase in service charges for tenants.
The Social Housing Action Campaign (SHAC) remarked that the overcharging and miscalculations made by housing associations "is a scandal on par with the Post Office scandal."
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