Recent performance data reveals that only 70% of first-class mail in Croydon and 71% in Sutton was delivered on time, far below the required 93%. Local residents report anxiety over missing important communications such as hospital appointments due to delays. MP Bobby Dean criticized Royal Mail's operational failures, calling for greater transparency and accountability. Instances of weeks without mail highlight the urgency of the issue, exacerbated by staff shortages and previous fines yielding no improvement. The situation raises concerns about the company's impact on community services, prompting calls for regulatory intervention from OFCOM.
Performance data shows just 70% of first-class mail was delivered on time in Croydon and 71% in Sutton, well below the legal target of 93%.
Royal Mail is legally obliged to deliver first-class mail within one working day, but last year, they failed to meet delivery targets in all London postcodes.
MP Bobby Dean described the delivery situation as completely unacceptable, stating, "It's clear Royal Mail is in disarray," urging OFCOM for greater accountability.
Residents have expressed anxiety over delays affecting important communications such as NHS appointments, highlighting urgent need for reliable mail delivery.
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