The recent fire at a major electricity substation led to the closure of Heathrow Airport, affecting around 1,300 flights and approximately 250,000 passengers. The Heathrow Airline Operators' Committee, representing over 90 airlines, expressed the possibility of legal action if costs from the disruption are not addressed adequately. Chief executive Nigel Wicking criticized the airport's poor communication, stating expectations for timely updates were not met, particularly regarding the reopening of Terminal 2. He has also called for an independent review of the airport's crisis management and response efforts.
Wicking criticized Heathrow's communication as "appalling," highlighting the late updates given to airlines regarding terminal operations, which was unacceptable considering the airport's high costs.
The CEO highlighted the need for an independent investigation into the causes and delays of the incident, emphasizing transparency and accountability in the airport's emergency response.
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