Baroness Tanni Grey-Thompson voiced her frustration, stating that the 18-year wait for lifts at Luton station was "ridiculous" and "completely unacceptable," highlighting a significant accessibility issue.
Karen James, a wheelchair user, moved away to avoid the agonizing stairs at Luton station, declaring that transporting herself and her wheelchair had become overwhelmingly exhausting, becoming a barrier to visiting family.
Network Rail acknowledged the passengers' frustrations over the delays and plans to initiate preparatory work for lifts in spring, yet they remain uncertain about the project's timeline and costs.
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