My attempts to pay the congestion charge to TfL were met with repeated failures, reflecting a significant issue with their payment collection process that affects many customers.
TfL's intransigence in payment failures has not improved since 2019, leaving drivers penalized for failures that lie with their systems and contractors.
Nationwide confirmed that pending payments have been authorized but directed all queries on TfL's failure to collect to TfL, showing a breakdown in communication.
TfL acknowledged their service was below standard and pledged to reinforce to their contractor the necessity of adhering to established processes for customer support.
Collection
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