Claire Mann, TfL's chief operating officer, expressed that the Elizabeth line has had a transformational impact since its opening in 2022, becoming one of the most popular and reliable railways in the UK, facilitating new direct journey options that significantly increased customer usage.
Miguel Parras, chief executive of the Go-Ahead Group, stated that the partnership with Sumitomo Corporation and Tokyo Metro aims to connect communities in London with safe, reliable, and sustainable public transport services, emphasizing their commitment to ensuring high customer satisfaction.
The RMT union criticized TfL's decision to award the contract to GTS Rail Operations, calling it 'deeply concerning,' and warned that privatization might compromise service quality and the financial sustainability of London's transport system.
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