Baroness Tanni Grey-Thompson shared her experience of needing assistance getting off a train at King's Cross, highlighting a significant gap in service for disabled travelers.
Despite booking assistance for her 19:15 train from Leeds, Tanni faced a 16-minute wait without help, ultimately crawling off the train herself.
An LNER spokesperson expressed regret over the incident, stating they are investigating and in contact with Tanni to address her concerns.
Tanni's experience emphasizes the ongoing challenges for passengers with disabilities in obtaining necessary support during travel, noting a systemic issue in service provision.
#disability-rights #accessible-travel #passenger-assistance #public-transportation #customer-service
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