Wandle Housing's reported maladministration rate of 89% highlights severe mismanagement of properties and tenant concerns, prompting a special investigation by the Housing Ombudsman.
The Ombudsman’s investigation into Wandle Housing revealed significant failings in handling tenant complaints, particularly regarding dampness and heating system failures, affecting vulnerable residents.
Two severe maladministration findings against Wandle Housing included issues with damp, mould, and failures in repairing essential services, resulting in the Ombudsman ordering compensation and repairs.
Wandle Housing’s commitment to improving services for residents is exemplified by their development of 93 affordable homes in Merton, backed by the Greater London Authority.
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