The Ombudsman found that Havering Council failed to meet its legal duty to provide suitable accommodation for Miss X, leaving her and her family in unsafe conditions.
Miss X reported her anxiety and vulnerability, stemming from the violent crime she experienced, which the council acknowledged but failed to address adequately.
Despite being offered alternative accommodations, Miss X declined options that were outside her necessary support network, emphasizing the council's responsibility to find suitable local housing.
Council representatives acknowledged the shortcomings in their service delivery and promised to learn from this judgment to better meet the needs of residents in the future.
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