"I have tested the Ask for Angela system a number of times, not just in London, but around the country and where I see it. And I have to say, I have always found the response wanting."
"The investigation found widespread confusion among staff, with many completely unaware of what the codeword meant despite their venues displaying Ask for Angela posters."
"Ms Phillips praised the BBC's investigation, saying she felt really grateful to the good work done by BBC London in highlighting that."
"Safety schemes were meaningless if you don't implement things properly, and this is a serious concern for victim safety in public spaces."
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