Assistant Commissioner Louisa Rolfe said: 'I recognize that this incident has divided opinions. The impact it had, particularly on black communities in Croydon and further afield, was significant.'
The incident captured on camera went viral, highlighting public concerns over police conduct, and led to a public outcry regarding the treatment of the woman involved.
Pc Perry Lathwood was fined for assault after a wrongful arrest for fare evasion. His conviction was quashed on appeal, raising questions about accountability.
Rolfe emphasized the necessity of learning from the incident without solely relying on the courts, suggesting that police misconduct mechanisms could have been more appropriate.
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