A tenant residing in community-supported housing reported persistent maintenance issues since December 2023, including a leaking shower and inadequate bathroom facilities due to health concerns. Despite repeated requests, repairs were delayed, leading the tenant to escalate their complaints. An investigation identified electrical problems that were impacting the living conditions. The council eventually acknowledged their shortcomings, apologizing for the ineffective complaint process and assuring improvements. Notably, the tenant did not seek compensation for the distress caused, focusing instead on resolving the fundamental issues in their housing situation.
The Housing Team Manager acknowledged that the council's response to the tenant's initial complaint was late and insufficient, apologizing for the lack of thorough investigation.
The tenant, facing multiple health issues, had to escalate his complaint due to unresolved maintenance issues that persisted for nearly a year.
Despite not seeking compensation, the resident's complaints prompted the council to reconsider their handling and approach to tenant issues more comprehensively.
The council's delayed response and subsequent investigation revealed underlying electrical problems that had exacerbated the tenant's already challenging living conditions.
Collection
[
|
...
]