The Kingston Council's decision-making process failed to properly consider Ms X's domestic abuse situation, delaying support and putting her at risk for an extended period.
The Ombudsman highlighted that the council did not evaluate the evidence provided by Ms X's independent domestic violence advisor, which should have prioritized her application.
After five months, the council finally accepted its duty to prevent Ms X's homelessness, revealing significant flaws in its initial assessment and response to her situation.
Compensation of £400 was granted to Ms X for the distress caused, emphasizing the importance of adequate support for victims of domestic abuse.
Collection
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