The article discusses significant proposed changes to the Royal Mail's universal service prompted by the drastic decline in mail deliveries. Ofcom aims to make the postal system more sustainable and relevant to modern consumers. Lindsey Fussell from Ofcom highlights the need for Royal Mail to improve its efficiency and service standards while also investing in its network. The proposed reforms come at a crucial moment for the future of postal services, as concerns regarding reliability and affordability dominate consumer feedback, with a consultation planned until April 10.
The proposed changes aim to protect post features that matter to consumers while ensuring sustainability amid declining mail volumes from 20 billion to 6.6 billion deliveries per year.
Ofcom emphasizes that any changes to the universal service must lead to improvements in Royal Mail's efficiency, service levels, and network investment, balancing operational needs with consumer demands.
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