Hannah Jacobs, 13, died after a fatal allergic reaction to a Costa Coffee hot chocolate, highlighting severe lapses in allergy communication and adherence to safety protocols.
The assistant coroner noted that failure to communicate allergies and follow proper processes led to Hannah receiving milk instead of soya milk, culminating in tragedy.
Hannah's mother criticized the food service industry's allergy training, stating it should not be treated as a mere formality, emphasizing the need for genuine awareness of anaphylaxis.
Hannah's mother reiterated the importance of better allergy training and awareness, especially in the food service and medical industries, to prevent similar tragedies.
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