Local resident Carolyn Lipczynski expressed frustration over the lack of communication and support, stating her family spent hours in the cold waiting for help that never came.
Despite assurances from the police regarding support and transport for evacuated residents, only 19 people used the rest centre, indicating a significant communication failure.
Croydon Council later indicated they provided food, shelter, and transport to a rest centre, yet many residents were unaware of this support during the emergency.
The incident raised concerns over the council's emergency response, with many families left stranded in cold conditions, highlighting gaps in support for evacuees.
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