"I got on the floor, pushed my bags and my chair off and then I climbed off. I started just shouting on the platform and there was no one around. I've got a pretty loud voice; I can scream across a 400m track."
"It shouldn't be difficult. Leeds and Kings Cross are two of the biggest stations in the country. I was really angry."
"He [David Horne] did apologise but it's like, and? They are nice people but it doesn't mean much. Disabled passengers frequently suffer humiliating incidents getting on and off trains."
"It's about disabled people having dignity. I plan to write to Louise Haigh. It’s crucial that this issue is addressed to improve accessibility for all."
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