Eurostar services faced significant disruptions due to a train collision with a tractor trailer at a level crossing, resulting in injuries and operational chaos.
The incident led Eurostar to advise passengers to avoid travel between London and Brussels/Amsterdam until the situation normalized. Refunds and rescheduling were offered.
Passengers at Brussels station experienced extensive delays and frustrations over poor communication, with complaints highlighting a lack of organization and insufficient staff presence.
According to a Eurostar spokesperson, while the track was reopened and service resumed, delays persisted, leading to accusations of inadequate communication and operational management.
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