A disabled woman in South London endured an 11-month wait to have her kitchen doorway widened by Southwark Council, leading to her being unable to use her kitchen. The case, highlighted in a Housing Ombudsman report, revealed serious deficiencies in the council's responsiveness to vulnerable residents and poor communication regarding delays. The Labour-led council exceeded the government's target for completing necessary adaptations and ultimately, the adaptions were canceled as the resident opted to be rehoused. This incident reflects broader issues within local authority housing services in London.
Despite being on a low income, the tenant was compelled to pay for outside help for meal preparation after being unable to use her kitchen for an extended period.
The Housing Ombudsman highlighted Southwark Council's inadequate communication and failure to respect the resident's needs as outlined in the Equality Act 2010.
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