The 154 bus route, connecting Morden Station and West Croydon Bus Station, has faced numerous curtailments, adversely affecting passengers, especially vulnerable groups. Residents of Sutton's Roundshaw Estate have been particularly hard hit, reporting instances of buses skipping the area during peak times. Daren Fishwick, a user with mobility challenges, shared his struggles, highlighting the negative impact on his mental health. While curtailments can be due to several operational reasons, the lack of clear communication from bus controllers has left passengers frustrated and confused, often stranded far from their intended destinations without explanation.
Many elderly passengers use the Go Ahead-operated route, so when a bus is curtailed it can be difficult for them to get home. Curtailments happen when bus controllers monitor the route in real time and instruct drivers to cut short their journey.
I'm on crutches with a bad knee and have been left stranded at Waddon for hours. Sometimes, I get a 157 and walk, but it's tiring and painful.
Last Monday from 11am, the first four all terminated at Stafford Road (18 stops before West Croydon Bus Station). I spoke to one of the drivers, and he said there were no traffic delays; they were just told to terminate.
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