A dramatic change in concession policy has increased ticket prices, pricing out many fans, and placing concessions mostly in inaccessible areas, making it difficult for older fans to attend matches.
West Ham broke the promise of cost protection for fans after moving to the London Stadium in 2016, despite saving on not building a new stadium, investing only £31m in infrastructure. The significant disparity in spending compared to Newcastle raises questions about the club's allocation of savings.
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