"Normally on trains you have that little lip to assist the boarding but this train didn't have that. It was approximately a foot, even more, of an incline, together with the same width of the gap."
"The railway system in our country is at fault. I found the gap instead of minding the gap. We need to do something to make our railways safe."
"There were no warnings. There was no announcements. Signage on the floor on the platform was very, very worn out. It wasn't visible."
"I'm angry and upset that the transport system is dangerous and call Clapham Junction the most dangerous station in the country for platform gaps."
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