Although a Met officer came round to take a statement the next day, David and Anne said more than a week passed before they spoke to a robbery detective and CCTV footage was requested.
David said he required surgery for a bleed and fluid in his eye after the attack, and suffered cracked ribs and a partially detached shoulder ligament.
It is not clear whether his call was answered but it is thought police may have geolocated his call after he hung up.
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