Molly McGregor, a commuter wrongfully fined 450 for not showing her railcard, had charges dropped when it was revealed court letters were sent to the wrong address.
Transport Focus advocates for fairness in train companies' treatment of passengers, highlighting the confusion in understanding ticket rules and restrictions.
The Department for Transport is undertaking a significant railway overhaul, intending to simplify the fare structure and potentially introduce systems like pay-as-you-go.
McGregor's case illustrates the challenges passengers face when rail companies mishandle communication, leading to unjust fines and an arduous appeals process.
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