"This is a huge pot of money TfL are essentially just sitting on that could be directly invested into improving public transport across the capital."
"While we absolutely support customers' rights to refunds, I think most Londoners would agree, that if a refund hasn't been sought in five years, it is unlikely to ever be sought and the money could be put to better use rather than being sat on indefinitely."
"This is especially the case currently when TfL is facing huge funding pressures and an inflow of £180 million could make a real contribution to many of the projects underway or under consideration by TfL."
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