All National Express services to Heathrow Airport have been cancelled on March 21 following a fire at the North Hyde electrical substation, causing a significant power outage. Passengers are advised not to travel to the airport, and National Express is proactively contacting affected customers regarding their bookings. The company is providing options for ticket amendments and refunds. Customers with fully flexible tickets can manage their bookings online, while those needing changes to locations must follow specific procedures. Refunds are available only for services to/from Heathrow on this date.
All National Express services to Heathrow have been cancelled today following the airport's closure due to a transformer catching fire at a nearby electrical substation.
National Express is in the process of proactively contacting customers who have already booked with us, providing information on ticket refunds or amendments due to the Heathrow closure.
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