""Riders who use guide dogs or other assistive devices deserve a safe, respectful, and welcoming experience on Uber - full stop," an Uber spokesperson said in a statement. "We have a clear zero-tolerance policy for confirmed service denials." Every Uber driver "must acknowledge and agree to comply" with the company's US service animal policy and all applicable accessibility laws before using its driver app, the spokesperson added. The company takes "decisive action" if a violation is confirmed, including permanent account deactivation, he said."
""But Uber has continued to discriminate against riders who use service animals notwithstanding the feature," the government's attorneys wrote."
The U.S. Justice Department's civil rights division filed a complaint in federal court in northern California accusing Uber of routinely allowing drivers to refuse accommodation to passengers who travel with service animals or use stowable wheelchairs, in violation of federal law. The complaint says Uber introduced an optional self-identification feature after the DOJ investigation but continued discriminatory practices. Uber previously settled with the Justice Department in 2021, paying more than $2 million and making policy changes after accusations of charging discriminatory fees. Uber disputes the allegations and states drivers must accept its service animal policy and accessibility laws, with penalties including permanent deactivation. Shares rose modestly after the lawsuit became public.
Read at The Mercury News
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