"I work in a very strictly run call center. Shift start and end times, breaks, and even when we're allowed to go to the restroom are all highly regulated. Since we handle credit card and other confidential information, we are not allowed to use cellphones on the floor. The other day while taking one of my bathroom breaks, I took out my phone and responded to a text message while "doing my business." When I returned to my station, a supervisor greeted me with a write-up in hand."
"Let this be a reminder to treat the people at call centers with respect. They are not disembodied automatons, they are real people working under highly stressful conditions. While what your supervisor did sounds awful, I would need a ruling from an employment law specialist about this. However, I don't think you should do anything. You sound like a good, reliable employee. Turnover where you work must be enormous. I hope that on your breaks you are able to leave the floor, so that if you do want to return a text, you have the opportunity to do so. But don't fret over something that may never amount to anything."
A call center employee reports strict control of shift start and end times, breaks, restroom access, and a strict no-cellphone policy on the floor. The employee used a phone during a bathroom break to respond to a text and received a write-up after a supervisor reportedly observed phone use through the stall door. The employee believes privacy was violated and seeks legal options if the write-up leads to termination. An employment-law specialist is required to assess legal remedies. Immediate confrontation is not recommended. High turnover is common, and employees may be able to leave the floor during breaks.
Read at Slate Magazine
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