At Chapter One, a Santa Ana gastropub, Alfonso Lira, a 61-year-old utility worker from Michoacán, Mexico, is vital to daily operations. His multifaceted role includes bussing tables, prepping ingredients, and troubleshooting equipment, earning him the affectionate title of "abuelo" among staff. Colleagues praise Lira's work ethic and skills, underscoring the invaluable contributions of behind-the-scenes workers in the restaurant industry. Many of these utility workers, often immigrants, bring diverse backgrounds that enhance their roles, resulting in vital operational support that keeps establishments running smoothly.
Most of the time in the gasropub, Lira is either in the kitchen or dining room, displaying a work ethic that inspires hard work and dedication among his colleagues.
Utility workers like Lira are crucial yet often overlooked, bringing a wealth of diverse skills from previous professions which enhance the operational efficiency of restaurants.
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