The Internet Still Works: Yelp Protects Consumer Reviews
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The Internet Still Works: Yelp Protects Consumer Reviews
"Yelp hosts millions of reviews written by internet users about local businesses. Most reviews are positive, but over the years, some businesses have tried to pressure Yelp to remove negative reviews, including through legal threats. Since its founding more than two decades ago, Yelp has fought major legal battles to defend reviewers' rights and preserve the legal protections that allow consumers to share honest feedback online. Aaron Schur is General Counsel at Yelp."
"I'd say it is a simple rule that, generally speaking, when content is posted online, any liability for that content is with the person that created it, not the platform that is displaying it. That allows Yelp to show your review and keep it up if a business complains about it. It also means that we can develop ways to highlight the reviews we think are most helpful and reliable, and mitigate fake reviews"
Section 230 assigns liability for online content to the content creator rather than the platform that displays it. Yelp hosts millions of user-written reviews of local businesses and faces pressure from some businesses to remove negative reviews, including legal threats. Yelp has litigated to defend reviewers' rights and preserve legal protections that allow consumers to share honest feedback. Legal protections enable Yelp to host third-party content, highlight reviews deemed helpful and reliable, and take technical measures to mitigate fake reviews without creating platform liability. Aaron Schur serves as Yelp's General Counsel and has led the company's litigation strategy since 2010.
Read at Electronic Frontier Foundation
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