Which? warns Zara customers about cybercriminals using fake customer service accounts to obtain personal information via social media. Scammers mimic official Zara accounts to deceive customers into sharing details.
Scammers quickly respond to authentic customer queries on X, resembling Zara's official account, @ZARA_Care, to trick customers into divulging personal information, leading to potential identity fraud.
Once scammers obtain contact details under the guise of providing assistance, they exploit the information to extract more personal data, perpetrating identity fraud.
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