Devices using Citrix's Session Recording software face issues with January's Microsoft Patch Tuesday updates, showing rollback errors after attempted installations, urging affected users to disable the Session Recording Monitor Service as a workaround.
Microsoft's known issues note shows that updates for critical vulnerabilities, particularly in Hyper-V, are being rolled back due to interference from Citrix's Session Recording Agent, which complicates essential system security.
Despite the potential issues, Citrix's workaround to disable the Session Recording Monitor Service before collecting updates is relatively straightforward, providing a short-term solution for enterprises impacted by the January 2025 security update.
Citrix's Session Recording tool captures sessions for support or monitoring purposes, but it is essential to note that it is not designed for evidence collection in legal contexts, nor was version 2411 made to accommodate Microsoft's updates.
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