The survey indicates a significant shift in customer expectations, with 65% expecting their MSPs to manage their cybersecurity systems, reflecting the growing demand for security as a service.
According to CyberSmart, over a third of MSPs report that only 20% or less of their clients have in-house cybersecurity roles, demonstrating the critical role MSPs play in bridging this gap.
The data shows that MSPs are adapting by increasing budgets for security and regulatory capabilities, with 33% allocating more to security and 28% to regulatory efforts.
Jamie Akhtar from CyberSmart notes that as cybersecurity threats evolve, the need for MSPs to meet customer expectations represents a 'sea-change' in operational dynamics.
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