"UNC5537 aka Alexander 'Connor' Moucka has proven to be one of the most consequential threat actors of 2024," Mandiant wrote in an emailed statement. "In April 2024, UNC5537 launched a campaign, systematically compromising misconfigured SaaS instances across over a hundred organizations. The operation, which left organizations reeling from significant data loss and extortion attempts, highlighted the alarming scale of harm an individual can cause using off-the-shelf tools."
Mandiant had identified the threat group behind the breaches as UNC5537. The group has referred to itself ShinyHunters. Snowflake offers its services under a model known as SaaS (software as a service). After the revelation, Snowflake enforced mandatory MFA for accounts and required that passwords be at least 14 characters long.
Besides Ticketmaster, other customers known to have been breached include AT&T and Spain-based bank Santander. In July, AT&T said that personal information and phone and text message records for roughly 110 million customers were stolen. WIRED later reported that AT&T paid $370,000 in return for a promise the data would be deleted.
Other Snowflake customers reported by various news outlets as breached are Pure Storage, Advance Auto Parts, Los Angeles Unified School District, QuoteWizard/LendingTree, Neiman Marcus, Anheuser-Busch, Allstate, Mitsubishi, and State Farm.
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